> ## Documentation Index
> Fetch the complete documentation index at: https://fillout.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and payments

> Manage your Fillout plan, and download prior invoices.

export const SupportBanner = () => {
  const titleId = React.useId();
  return <div className="support-banner" role="region" aria-labelledby={titleId}>
      <span className="support-banner__ring support-banner__ring--outer" aria-hidden="true" />
      <span className="support-banner__ring support-banner__ring--middle" aria-hidden="true" />
      <span className="support-banner__ring support-banner__ring--inner" aria-hidden="true" />
      <span className="support-banner__ring support-banner__ring--center" aria-hidden="true" />

      <div className="support-banner__content">
        <div className="support-banner__title" id={titleId} role="heading" aria-level="2">Still have questions?</div>

        <div className="support-banner__copy">
          <span className="support-banner__line">Our team is happy to help. Start a live chat using the</span>
          <span className="support-banner__line">
            chat bubble <span className="support-banner__chat-icon" aria-hidden="true" /> in the bottom right, or email us at
          </span>
          <span className="support-banner__line">
            <a href="mailto:support@fillout.com">support{'@'}fillout.com</a>
          </span>
        </div>

        <a className="support-banner__cta" href="mailto:support@fillout.com">Contact us</a>
      </div>
    </div>;
};

## How billing works

Your subscription is **shared across your organization**, so everyone is automatically covered by the same plan. While all members use the same plan, admins can [customize each member's permissions](https://www.fillout.com/help/granular-permissions) to control their access and permissions.

Only organization admins can view and manage the subscription plan.

Fillout offers six plans, Free, Starter, Pro, Business, Team, and Enterprise. Click [here](https://www.fillout.com/pricing) to learn more about what each plan includes. Some paid plans may include a free trial.

<Check>
  Fillout doesn't charge per seat, so you can invite your entire organization at no additional cost.
</Check>

## Manage your plan

You can click [here](https://app.fillout.com/home/settings/billing) to directly access your plan.

Alternatively, click your **Account name** on the upper left corner of your dashboard followed by `Settings`, then navigate to `Billing & usage`.

<img src="https://mintcdn.com/fillout-005a867b/uTJ_xdDvHbVItg-Q/images/Screenshot-2026-07-20-at-2.33.55-PM-1.png?fit=max&auto=format&n=uTJ_xdDvHbVItg-Q&q=85&s=ab79c7aa521a7ed0cbd02969e7592eda" alt="Screenshot 2026 07 20 At 2 33 55 PM" width="2022" height="680" data-path="images/Screenshot-2026-07-20-at-2.33.55-PM-1.png" />

### Upgrade or downgrade your plan

If you're currently on a paid plan, click `Modify` to change your plan.

If you're on the Free plan, `Browse plans` to view and upgrade to a paid plan.

<Note>
  Fillout and Zite have separate subscription plans. Upgrading your Fillout plan doesn't automatically upgrade your Zite plan, and vice versa.
</Note>

Your current plan remains active until the end of your billing cycle, whether you're on a monthly or annual subscription.

### **Payment methods**

The available payment methods depend on your plan.

* **Starter, Pro, Business, and Team:** Credit card only
* **Enterprise:** In addition to credit card payments, Enterprise customers can pay via wire transfers, purchase orders (POs), invoice payments, and ACH.

<Info>
  If you're interested in an Enterprise plan, please reach out to our team [here](https://www.fillout.com/enterprise).
</Info>

### Cancel your plan

To cancel your Fillout plan, follow [this guide](https://www.fillout.com/help/cancel-plan).

### Opt out of auto-upgrade

If you add a credit card during your Fillout forms trial, your account will automatically upgrade at the end of your trial unless you opt out.

To opt out, [downgrade to the Free plan](/help/billing-and-payments#manage-your-plan) from the [**Billing & usage** page](https://build.fillout.com/home/settings/billing) before your trial ends. You won't be charged if you opt out before the trial expires.

After your trial ends, your account will continue on the plan you've selected.

## Download invoices

You can access your billing history including invoices in the [billing portal](https://app.fillout.com/home/settings/billing). Click on an invoice to download it.

<img src="https://mintcdn.com/fillout-005a867b/wLNVsGbjoddvqJO1/images/account/image-4.png?fit=max&auto=format&n=wLNVsGbjoddvqJO1&q=85&s=6e0200ad92971adf90f571bdd58654bb" alt="Get invoices" width="1445" height="892" data-path="images/account/image-4.png" />

## Refunds

For information about refunds, please refer to our [Refund Policy](https://www.fillout.com/help/refund-policy).

## FAQs

<AccordionGroup>
  <Accordion title="If I cancel my Fillout plan, will it also cancel my Zite plan?">
    No, Fillout and Zite have separate subscription plans, so canceling one won't affect the other.
  </Accordion>

  <Accordion title="When does a downgrade take effect?">
    Downgrades take effect at the end of your billing cycle, and you won’t be charged afterward unless you upgrade again. Enterprise customers should contact their account manager or email [support@fillout.com](mailto:support@fillout.com)
  </Accordion>

  <Accordion title="How can I change or remove my payment method?">
    There isn't currently a way to change or remove your payment method yourself. If you'd like to update or remove it, our Support team will be happy to help. Send us a message at [**support@fillout.com**](mailto:support@fillout.com)
  </Accordion>

  <Accordion title="Why can't I see the billing & usage page?">
    Currently, only organization admins can access billing.
  </Accordion>
</AccordionGroup>

<SupportBanner />