> ## Documentation Index
> Fetch the complete documentation index at: https://fillout.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your form to Zendesk

> Create new tickets associated with new leads/contacts from a Fillout form, directly in Zendesk.

## What is Zendesk?

[Zendesk](https://www.zendesk.com/) is a customer service software company that provides a cloud-based customer support platform. This platform enables businesses to manage customer interactions across phone, chat, email, social media, and any other channel you can imagine, all in one place.

## How it works

<Steps>
  <Step title="Link your Fillout form to Zendesk">
    Open the form you want to `Integrate` with `Zendesk`.

    <img src="https://mintcdn.com/fillout-005a867b/P1TBQDtAKsKbVk-K/images/Screenshot2025-11-18at5.23.32PM.png?fit=max&auto=format&n=P1TBQDtAKsKbVk-K&q=85&s=eaf4e4becc1257a03c793ccdd601df01" alt="Screenshot 2025-11-18 at 5.23.32 PM.png" width="2651" height="1441" data-path="images/Screenshot2025-11-18at5.23.32PM.png" />

    Then, enter your **Zendesk** subdomain. More details on how to find your subdomain [here](https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain-).
  </Step>

  <Step title="Map your form fields">
    [Match the fields](https://www.fillout.com/help/additional-integration-mappings#how-to-map-fields-manually) in your Fillout form to the corresponding fields in Zendesk for the new message. Make sure to include the contact's **email**, **name**, **subject**, and the **ticket description**.

    <img src="https://mintcdn.com/fillout-005a867b/Ry0Xh_IDCocpHua0/images/zendesk2.png?fit=max&auto=format&n=Ry0Xh_IDCocpHua0&q=85&s=f05039770746a362bbbe6b7858b130ac" alt="Screenshot of the Integrate page" style={{ width:"80%" }} width="1324" height="980" data-path="images/zendesk2.png" />
  </Step>

  <Step title="Publish and share">
    Once everything is set, click `Finish setup` on the upper right corner followed by `Publish`.

    New form submissions will now create tickets directly in your Zendesk!
  </Step>
</Steps>

## Specify a condition

You can run your integration only when a specific condition is met. Check out this [guide](/conditional-integration).

## Related articles

<CardGroup cols={3}>
  <Card title="Integration logic" icon="gear-complex" iconType="regular" color="#FFC738" href="/conditional-integration">
    Perform an integration only when a certain condition is met.
  </Card>

  <Card title="Manage contacts on ActiveCampaign" icon="square-chevron-right" iconType="solid" color="#FFC738">
    Add and update contacts with a form.
  </Card>

  <Card title="Turn requests into Intercom tickets" icon="intercom" iconType="regular" color="#FFC738">
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</CardGroup>