Why We Made Collaborators Free

Fillout now offers free, unlimited seats on all plans. Easily invite colleagues to work on forms and surveys together, without extra costs.

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Here’s why we made the change and how you can take advantage of it.

The dark side of seat-based pricing

In most software as a service (SaaS) tools, each collaborator you invite leads to additional costs.
Most software companies opt for this pricing model because it generates revenue growth from existing customers and makes it easy for companies to adopt their tools gradually.
But, seat-based pricing has some serious flaws, both for customers and software providers:
  • Seat based pricing discourages adoption and prevents the discovery of new tools within teams.
  • Customers have to factor in cost each time they want to invite a team member.
  • It’s harder for prospects to predict cost when selecting a tool for their organization.
  • Seat based pricing leads to account sharing, which is both inefficient and insecure.

Why we made the change

We want to make it as easy as possible to adopt Fillout, whether you’re on a 2 person team or part of a large organization.
In our support channels, we often hear from customers who want to invite a colleague temporarily to view responses or make a quick change to a form.
These shouldn’t be billable events. In fact, we want to encourage inviting colleagues. It’s a chance for that person to learn about Fillout and potentially build their own forms down the line.

Inviting Team Members in Fillout

To invite a team member, go to your Fillout dashboard and click "Invite member." Enter their email, and send the invite. They'll receive an email with a link to sign up.
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Invitations expire after 14 days, but you can resend them if needed from the settings page. Here you can copy or revoke your existing invitations.

Granular Permissions for Team Members

On Fillout’s paid enterprise plan, you can set granular permissions on a per-workspace basis. You can limit team member access, set users to read-only and limit access to connected integration accounts with granular permissions.
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We hope this change makes it easier to collaborate with colleagues on all your forms and surveys, without extra costs or considerations.
If you have any questions or feedback, email us anytime at support@fillout.com.
Thanks for reading!
Dominic Whyte

Written by

Dominic Whyte

Dominic is a co-founder at Fillout. He previously worked in engineering & product at Retool. Prior to Retool, he started Cheer (backed by Sequoia and acquired by Retool in 2020).