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This Security Practices page describes the administrative, technical and physical controls applicable to Zite. If you have additional questions regarding security, please contact security@fillout.com and we will respond as soon as possible. Fillout (by Zite) is designed for intaking data securely. We follow industry best practices to keep your responses secure and are SOC 2 Type 2 compliant. This certification verifies that Zite meets rigorous standards for security, availability, and confidentiality in our data handling and processing systems.

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Data we collect and store

See our privacy policy.

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Infrastructure and network security

Security is a non-negotiable priority at Zite. We take the following measures to keep your data and account secure. Hosting Zite is hosted on Amazon Web Services (AWS, via Render.com) and our AWS/Render servers are located in the United States and in the European Union (EU). EU servers are only used if requested by the customer. AWS data centers have state-of-the-art physical access controls, logical access controls, and frequent third-party independent audits. AWS has published a detailed security whitepaper outlining these measures. Zite employees have as-needed access to infrastructure on Render. All employees have dedicated user accounts and access infrastructure via two-factor authentication. Encryption All data in transit is encrypted over HTTPS/TLS between you and Zite’s servers. All data is encrypted at rest and replicated for durability.

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Application security

Two-factor authentication and single sign-on Zite supports G Suite SSO, allowing customers to enforce that users sign in using customer-managed identity providers. Two-factor authentication for application login can be enforced at the identity provider level (e.g. by turning it on within G Suite). Contact us to enable other SSO providers, like Okta, Active Directory, or other SAML providers.

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Business continuity and disaster recovery

Business Continuity Zite keeps daily and point-in-time encrypted backups of data on render.com. While never expected, in the case of production data loss, we are able to restore customer data from these backups. Disaster Recovery In the event of a region-wide outage, Zite will bring up a duplicate environment in a different AWS Platform region. Zite infrastructure is designed to be portable and restorable under different regions.

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How to report vulnerabilities

You can email security@fillout.com with details on any security vulnerabilities you discover. Zite operates a security bug bounty program. Security researchers around the world continuously test the security of Zite’s services, and report issues via the program.