Net Promoter Score® (NPS) survey

An NPS survey measures customer loyalty and satisfaction by asking customers how likely they are to recommend a company or its products/services on a scale of 0-10. The score is calculated by subtracting the percentage of detractors from the percentage of promoters.

Net Promoter Score® (NPS) survey template preview
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Template FAQs

Why should I use a Net Promoter Score® (NPS) survey?
Using a Net Promoter Score® (NPS) survey can help you understand how your customers perceive your product or service, and whether they are likely to recommend it to others. This can provide valuable insights into what you’re doing well and what areas need improvement. Additionally, NPS scores are widely used across industries, making it easy to compare your score to industry benchmarks and identify areas where you can improve your performance.
How do I create a Net Promoter Score® (NPS) survey?
Creating a Net Promoter Score® (NPS) survey is easy with Fillout. Simply select our NPS survey template, customize it to fit your brand and specific needs, and start collecting feedback. You can customize the survey questions, add your logo, and choose from a variety of design options to make your survey look professional and on-brand. Plus, our intuitive survey editor makes it easy to create and publish your survey in minutes.
Can I customize my Net Promoter Score® (NPS) survey?
Absolutely. With Fillout, you can customize your Net Promoter Score® (NPS) survey to fit your brand and specific needs. You can add your logo, choose from a variety of design options, and customize the survey questions to make sure they’re relevant to your business. Plus, you can use our reporting tools to track your NPS score over time, and identify areas where you can improve your performance.
How much does it cost to create an NPS survey?
Creating an NPS survey can be affordable, especially if you use a form builder like Fillout. Our NPS survey template is free, and you can customize it to match your branding and add your own questions. If you need more advanced features, such as integrations with other tools or advanced analytics, you may need to upgrade to a paid plan. Fillout offers flexible pricing plans that can fit any budget, starting at just a few dollars per month. Check out for more information on our plans and features.

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