Custom email notifications

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How to send a custom email

Click Workflows on the top menu. Then, choose a template under Notifications. Alternatively, you may open a form and go to its Settings followed by Custom emails.

Choose if you want to send one right away through a Thank you email, Send email only if conditions match, or Send email after delay.

Create workflow and select which form you’d like to apply the workflow to in the dropdown menu. Then, Edit the content of your email

Edit the Subject, add Attachments, choose where to Send email from, and more. You can also opt to Send from your Gmail + account.

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Format email style

To customize the look of your message, go to Email. Select your preferred Style and Theme. Click the + icon to add more Text, an Image, Spacer, and a link Button.

To change the text formatting and color, simply highlight any text.

You can also pipe answers, like First Name, by typing @ or clicking the blue + icon and choosing the corresponding field or question.

Calculations can also be used to insert dynamic text into your emails. Be sure to Test your email workflow before clicking Publish on the upper right corner.

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Send different messages based on responses

You can send a different message to a group of respondents depending on the answers they have provided in the form. Choose Send email only if conditions match under Notifications. Create workflow and Edit the Filter.

Set up conditional logic by choosing a question followed by a condition. For example, we’ll send a custom email to those who responded Yes to Will you be attending the event?

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Send emails after a specified duration

Opt to Send email after delay and Edit how later you want to send it in minutes, hours, or days.

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Add a submission overview

Here’s a quick way to show your respondents a summary of their form submission.

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