Send customized emails

Customize your message, pipe previous answers, and style the contents of your email.

How to send a custom email

From the home page, click your account name on the lower left corner followed by Settings. Click Custom emails followed by + Add respondent email.
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Select the Email Address field in the dropdown.
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Note: Sending custom emails to respondents is available on the Pro, Business, and Enterprise plans. Learn more about our pricing plans and advanced features here. However, you can send and receive general submission notifications on all plans, including the Free plan.

How to format your email

You can change the style of your email text, as well as pipe answers from your form into the email. Simply highlight the text in question and choose from one of the formatting options.
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To pipe answers from your form, click + or the plus symbol and Insert any input. You can also insert pipe answers into the Subject of your email!
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You can also use calculations to insert dynamic text into your emails.

How to customize the email sender name

Toggle Show advanced options. The default sender name is Notifications. You can click this to edit it to your name, company name, and etc.
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This is how the email notification will look like from your respondent's end.
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How to send different messages based on responses

You can send a different message to a group of respondents depending on the answers they have provided in the form through conditional logic.
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