How to fix common issues
Form not loading or blank page- Clear browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions (especially ad blockers)
- Check internet connection
- Check that the form hasn’t expired or closed
- Ensure all required fields are filled in (look for red validation messages)
- Scroll up to check for missed fields
- Try refreshing and re-filling if the form seems stuck
- Check file size limits
- Try a different file format
- Ensure a stable internet connection during upload
- Try a different browser or device
- Zoom to 100% (Ctrl/Cmd + 0)
- Disable browser zoom or accessibility extensions that may interfere
- Check that your card details are correct and up to date
- Make sure your card hasn’t expired
- Check that your card has sufficient funds or available credit
- Check that your card isn’t locked or frozen in your bank or wallet app
- Try a different payment method if available
- Make sure you’re using the same device you used to start the form
- If the form requires login, use the same email address to access your saved progress
- If you think you may resume answering a form, avoid clearing browser data