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What is Twilio

Twilio is a cloud communications platform that enables businesses to integrate SMS, voice calls, video conferencing, and email across multiple channels into their applications via APIs. It lets users create solutions for customer support, marketing, security notifications, and more.

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How it works

1

Link your Fillout form to Twilio

On your form builder dashboard, head over to Integrate in the top menu, and look for Twilio.
Screenshot of the Integrate tab of a form
Note: You must set up a virtual phone number in Twilio to be able to send and receive SMS messages.
Enter your Twilio Account SID and Twilio Auth Token. You will find both in your Account Dashboard under Account Info. Then, select a Phone Number from the dropdown menu.
2

Map Fillout form fields

Select the Recipient phone number field, and add your message. Reference contact details, order specifics, and other form fields by clicking + or simply typing @, and clicking the field.
Screenshot of the Integrate tab of a form
Finish setup and test your form via Preview mode in the upper right corner.
3

Publish and share your form

Once everything’s set Publish and share your form link or embed it on a website. That’s it! Now, every time someone completes your form, a message will be sent to them.

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Specify a condition

You can choose to send a message only under certain conditions. Read this quick guide.

Conditional integration logic

Perform an integration only when a certain condition is met.

Notify using SendGrid

Send customizable email notifications after respondents submit your form.