Skip to main content

​
What is Zendesk?

Zendesk is a customer service software company that provides a cloud-based customer support platform. This platform enables businesses to manage customer interactions across phone, chat, email, social media, and any other channel you can imagine, all in one place.

​
How it works

1

Link your Fillout form to Zendesk

Open the form you want to Integrate with Zendesk.Screenshot 2025-11-18 at 5.23.32 PM.pngThen, enter your Zendesk subdomain. More details on how to find your subdomain here.
2

Map your form fields

Match the fields in your Fillout form to the corresponding fields in Zendesk for the new message. Make sure to include the contact’s email, name, subject, and the ticket description.Screenshot of the Integrate page
3

Publish and share

Once everything is set, click Finish setup on the upper right corner followed by Publish.New form submissions will now create tickets directly in your Zendesk!

​
Specify a condition

You can run your integration only when a specific condition is met. Check out this guide.

Integration logic

Perform an integration only when a certain condition is met.

Manage contacts on ActiveCampaign

Add and update contacts with a form.

Turn requests into Intercom tickets

Create new tickets and leads from a form.